Online Banking has really caught up in India and you rarely see a bank not providing online access to your bank account. However the quality of user experience varies across banks and the same can be said about the security.
ING Vysya Bank, the Indian arm of ING is one example of a crappy online banking portal. Checkout this exception while trying to access the portal:
StringIndexOutOfBoundsException ! hmm .. My complaint is not much on the stack trace print, but on not encapsulating this message in a meaningful string.
I for one like the way Citibank handles exceptions, you just get a message saying “We are unable to service your request”etc etc.
Which bank in India in your opinion provides the best online user experience and features ? Here is how it stacks up for me